Gone are the days of a telephone interviewer flipping through the pages of a paper questionnaire and scribbling down answers. New techniques – like Computer-Assisted Telephone Interviewing (CATI) – have made phone surveys easier, more repeatable, and more sophisticated, allowing researchers to provide you with better data than ever before.. It is a structured system of micro data collection by telephone that speeds up the collection and editing of micro data and also permits the interviewer to educate the respondents on the importance of timely and accurate data.

With our CATI software, you can produce all the various detail and survey summary reports you need to effectively manage your project. These include total and per-hour results-by-interviewer, results per day or per attempt, the number of telephone numbers still active, cooperation rates, and more. The telephone interviewing and CATI survey software modules can automatically enforce quotas based on pre-existing information or questions in the interview. You can view the data while interviewing is in progress.

Our survey managers implement quality control measures by monitoring the progress of interviewers from remote supervisor stations. Interviewer productivity reports are generated regularly and are used to determine interviewer training needs.